Designing for Voice
Article
In 3x3 this month, 3 Spotify Product Designers responsible for creating the voice user interface tell us, in 3 sentences or less, about their approach to designing seamless experiences for people navigating Spotify with nothing but spoken words.
How is designing for voice different from other design work you’ve done?
Tulana Kpadenou
Product DesignerI design the voice experience assuming that the user will not have access to a screen. It forces me to think through conversational design, a user’s surroundings, and error handling in a way I never did before. Since voice expectations are constantly evolving, the most exciting part is when users find your solution to be intuitive and seamless.
Adam Shonkoff
UX WriterWhen you write for voice, you're tapping into a fundamental behavior that’s been wired into people’s brains for two million years: spoken conversation. There's always this tension of wanting to make the voice experience feel natural and engaging while ensuring that the user is successful in achieving their goal at that moment. Lack of screen, ambiguous words, regional accents, noisy rooms... voice throws a ton of interesting challenges at you.
Adrian Klisz
Product DesignerDesigning for voice is all about understanding people’s intents, not only from what they say but also from a variety of other signals. Voice design is different from other design work I’ve done because it’s still such a new field and the tools, processes, and best practices are still not well-established. It’s exciting to be part of shaping the future of voice and solving tricky experience problems that have been around since the mid-90s.
Credits
Our latest in Noted
Designing Cultural Experiences
Three Spotifiers reflect on the nuances of designing cultural moments at Spotify.
From Web Page to Web Player: How Spotify Designed a New Homepage Experience
Senior Product Designer Alexandria Goree walks us through the design process of making over Spotify’s homepage.
Keeping Up
How do you continue to improve your design craft? In this 3x3, three Spotifiers share their thoughts on keeping up in an ever-changing industry.
Backstage Tickets to the World of Service Design at Spotify
A trio of service designers invite us behind the curtain to see where and how their role fits within Spotify Design.
Want Spotify Design updates
sent straight to your inbox?
By clicking send you'll receive occasional emails from Spotify Design. You always have the choice to unsubscribe within every email you receive.